Guidance if someone is not following protocols

This post was updated on

Face coverings and physical distancing will likely be the most notable protocols that cause concern while on campus. If you encounter an individual or group who are not following CU Staying Healthy protocols, here are some tips for how to manage the situation.

What to do if someone looking for service walks into an office without a face covering (including face shield):

  • Ensure that your own covering is secured.
  • Assume positive intent. The person may have a disability that does not allow them to wear face coverings.
  • Remind the person that it is a campus policy for face coverings to be worn at all times for in-person business.
  • Offer the person a clean, disposable face covering, and/or inform them of the campus locations where they can obtain a face shield (Facilities Management and Public Safety offices) and ask them to return after getting one.
  • If the person refuses the offer, regardless of the reason, give them the office’s contact information (or get theirs) and ask them to set up a virtual appointment (phone, email, or virtual meeting). If the person refuses to leave and demands that service be provided to them, contact Public Safety for immediate support:  (714) 997-6763.

 

What to do if you see someone on campus not wearing a face covering:

  • Your first responsibility is to protect yourself. Therefore, ensure that your face covering is properly secured, and distance yourself from the person.
  • Assume positive intent. The person may have a disability that does not allow them to wear face coverings.
  • Confrontation is discouraged.  Confronting the person could increase the likelihood of close interaction, which could in turn increase your risk of exposure.
  • To report the violation, you may call Public Safety at (714) 997-6763.